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Instructor Support
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Frequently Asked Questions
| If you are having difficulty using the course management system (Blackboard/WebCT, eCollege, or Angel), such as: |
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Downloading the course content
Logging in to the course
Setting passwords and student access
Using communication tools (discussion, chat, creating groups, etc.)
Creating new content areas or folders/adding your own content to the course
Setting assessment preferences
Gradebook functionality |
| Then: |
- First, contact the CMS Administrator at your school. Generally, such a contact can be found through your school's teaching or instructional technology resource center.
- If that does not resolve your issue, contact the provider of your CMS directly.
- If that does not resolve your issue, please contact us.
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| If you have trouble accessing or using course content, such as: |
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Adding information to the Syllabus template
Opening Adobe Acrobat files
Seeing Lessons
Opening links within the course content |
| Then: |
- First, read the Frequently Asked Questions.
- If that does not resolve your issue, please contact us.
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If you find any errors in the course content or have suggestions for improving the course, please contact us.
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